Refund & Cancellation Policy

Effective date: August 3, 2026. This policy applies to services purchased from DJI Healthcare, doing business as Essential Health RX.

Memberships

Memberships are billed monthly on the date you enrolled, at the rate shown at signup ($99/month Silver, $199/month Gold), until you cancel. You may cancel at any time — through your patient portal, by emailing clinic@essentialhealthrx.com, or by calling +1 949-229-5643. Cancellation takes effect at the end of your current billing period; you keep full access until then, and no further charges are made. We do not offer partial-month refunds, except as described below.

First 14 days: if you are a new member and have not yet had a visit or consultation, you may request a full refund of your first month within 14 days of enrollment.

Urgent care visits

You may cancel or reschedule an urgent care visit at no charge any time before the physician begins your evaluation, and you will receive a full refund. If we determine that your condition cannot be safely treated by telehealth and refer you elsewhere without providing an evaluation, you will receive a full refund. Once an evaluation has been provided, the visit fee is non-refundable.

Lab work and additional services

Fees for lab work, procedures, or other add-on services are refundable in full if the service has not yet been performed. Prescription medication costs are paid to your pharmacy and are subject to its policies.

How refunds are issued

Approved refunds are issued to your original payment method within 5–10 business days. Questions about a charge? Contact us first at clinic@essentialhealthrx.com or +1 949-229-5643 — we resolve billing questions within 2 business days.